Política de reembolso

RETURNS

Our return policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items include:

  • Gift cards

  • Downloadable software products

  • Certain health and personal care items

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable):

  • Books with obvious signs of use

  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error

  • Any item returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you whether your refund has been approved or rejected.

If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet:

  1. Double-check your bank account.

  2. Then contact your credit card company — it may take some time before your refund is officially posted.

  3. Next, contact your bank — processing time is often required before a refund appears.

If you’ve done all of this and still haven’t received your refund, please contact us at:
📩 info@pursuiteyewear.com

Sale items (if applicable)

Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at:
📩 info@pursuiteyewear.com

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will be informed of your return.

Return shipping costs

You are responsible for covering the shipping costs for returning your item.
Return shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning an item over €75, we recommend using a trackable shipping service or purchasing shipping insurance.
We don’t guarantee that we will receive your returned item.